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Commercial Due Diligence at an Online Travel Provider
Challenge
An investment bank requested an assessment of the legal risks associated with the target's current business model
Approach
Research of court rulings and discussion with legal experts regarding the permissibility of various business practices (e.g. opt-ins vs. opt-outs, non-transparent additional charges, pressure tactics, down-ticketing, no-show fees, fictitious discounts, price comparisons with own domains, etc.)
Discussion of mitigation measures with management
Modeling of possible P&L impacts
Benchmarking with competitors in live tests and on customer review platforms
Result
Meaningful basis for decision-making created for the investment bank
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