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Commercial Due Diligence at an Online Travel Provider
Challenge

An investment bank requested an assessment of the legal risks associated with the target's current business model

Approach
  • Research of court rulings and discussion with legal experts regarding the permissibility of various business practices (e.g. opt-ins vs. opt-outs, non-transparent additional charges, pressure tactics, down-ticketing, no-show fees, fictitious discounts, price comparisons with own domains, etc.)

  • Discussion of mitigation measures with management

  • Modeling of possible P&L impacts

  • Benchmarking with competitors in live tests and on customer review platforms

Result

Meaningful basis for decision-making created for the investment bank

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