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Commercial due diligence at an online travel agency (OTA) for an investment bank
Challenge

Client would like an assessment of the legal risks of the current business model

Approach

Research of court judgments and discussion with legal experts regarding the admissibility of various business practices (e.g. opt-ins vs. opt-outs, non-transparent additional costs, pressure tactics, down-ticketing, no-show fees, fictitious discounts and labels, price comparisons with your own domains, etc.)


Discussion of mitigation measures with management


Modeling of possible impacts on P&L Line Items


Benchmarking with competitors in live tests and on customer rating portals

Result

Meaningful basis for decision-making created

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