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Commercial due diligence at an online travel agency (OTA) for an investment bank
Challenge
Client would like an assessment of the legal risks of the current business model
Approach
Research of court judgments and discussion with legal experts regarding the admissibility of various business practices (e.g. opt-ins vs. opt-outs, non-transparent additional costs, pressure tactics, down-ticketing, no-show fees, fictitious discounts and labels, price comparisons with your own domains, etc.)
Discussion of mitigation measures with management
Modeling of possible impacts on P&L Line Items
Benchmarking with competitors in live tests and on customer rating portals
Result
Meaningful basis for decision-making created
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