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Commercial due diligence at an online travel agency (OTA) for an investment bank

Client would like an assessment of the legal risks of the current business model


Research of court judgments and discussion with legal experts regarding the admissibility of various business practices (e.g. opt-ins vs. opt-outs, non-transparent additional costs, pressure tactics, down-ticketing, no-show fees, fictitious discounts and labels, price comparisons with your own domains, etc.)

Discussion of mitigation measures with management

Modeling of possible impacts on P&L Line Items

Benchmarking with competitors in live tests and on customer rating portals


Meaningful basis for decision-making created

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