Documentation of as-is operations processes in a comprehensive, standardized operations process manual:

• Collecting inputs through structured employee interviews and work shadowings across all core operations processes (establishment of local entities, HQ setup, fleet management, driver management, mobile devices, live operations)

• Development of standardized process descriptions and creation of supplementary documents (checklists, deep dives, templates)

• Deployment in Confluence

Design & implementation of target processes for prioritized areas, based on time studies, cost analyses, and customer feedback, e.g.:

• Introduction of a bonus and malus system for drivers (~30% lower accident costs)

• Data-driven, software-supported shift planning (higher utilization)

• Software-supported fleet and damage management

• Redesign of payroll processing (~90% time savings)

Design and introduction of an efficient new organizational structure for the Operations function, incl. clear responsibilities, dedicated role profiles, and change management