Account Management on the demand side

• Correspondence with actual and potential corporate customers, especially in the aviation and cruise sectors

• Design and presentation of sales pitches and product demos

• Requirements management for customers taking into account country-specific regulations (e.g. target groups, regions, tests, volumes, user journey, service levels, schedule, product features, etc.)

• Exploring strategic cooperation in an extremely dynamic market environment

Product management for development partners TE-Food and TrustOne

• Creation of app and web mockups and templates

• User Acceptance Tests

• Development of a user access management concept (role-rights matrix)

Organization of test infrastructure ramp-up

• Coordination with subsidiaries and service providers for setting up test stations or mobile laboratories and for material procurement

• Organization of the cloud connections of the laboratories and test stations

• Training of the employees of the test stations and laboratories

• Tracking of the tests carried out per country for invoicing

Management of contracts

• Drafting, revision and management of intercompany, corporate and end-customer contracts (incl. terms and conditions)

Building a Customer Support

• Forecasting of request volumes and RTD requirements

• Liaison with external service providers and internal support

• Identification of use cases and creation of respective e-mail templates

• Training of Customer Support Agents