Account Management on the demand side

• Correspondence with actual and potential corporate customers, particularly in the cruise sector

• Design and presentation of sales pitches and product demos

• Requirements management for customers, taking into account country-specific regulations (target groups, regions, volumes, tests, user journey, service levels, schedule, product features, etc.)

Product management for the external software development partner

• Assessment, prioritization, and handover of requirements

• Creation of app and web mockups and templates

• User Acceptance Tests and development of a user access management concept

Organization of the test infrastructure ramp-up

• Coordination with subsidiaries and service providers for setting up test stations or mobile laboratories and for material procurement

• Organization of cloud connections and training of staff

Contract management: drafting, revision, and management of intercompany, corporate, and end-customer contracts

Building a Customer Support: forecasting of volumes, commissioning of external providers, creation of email templates, training of agents