Redesign of the Personnel Planning & Requisition Process and Design of an ESG Handling Process at a Trade Fair Organizer

Trade fair increasingly confronted with exhibitor requests regarding ESG documentation – the appropriate approach, process, and responsibilities needed to be defined
Responsibility for organizational development had been transferred from HR to Corporate Strategy – the future collaboration and approach regarding the personnel planning & requisition process needed to be clarified

Clarification of the approach to exhibitor inquiries regarding ESG documentation

Research on relevant laws (incl. the Lieferkettensorgfaltspflichtengesetz and the EU Corporate Sustainability Reporting Directive)
Categorization of exhibitor inquiries and requirements, as well as their evaluation in terms of acceptability and commonalities
Design of a standardized process for handling inquiries, incl. recommendation on customer orientation and ideal workflow
Derivation of corresponding responsibilities, incl. make-or-buy recommendation and estimate of staffing requirements
Revision of the Code of Conduct as a standard ESG document (incl. gap analysis and suggestions for additions)

Clarification of the future personnel planning & requisition process

Analysis and evaluation of the current process and responsibilities
Recommendation for adjustments (e.g. management by exception, standardization of plan evaluation, objective workload KPIs, adjustments to templates and business case logic, etc.)

Introduction of a customer-oriented and efficient process for handling exhibitor inquiries, with distribution of a standard ESG document and processing of remaining inquiries by a centrally competent unit
Reduction of effort and strengthening of budget accountability within the personnel planning & requisition process